Hello {{csrUsername}},
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Hello {{resellerUsername}},
Any sale you make will be associated with you.
You are selecting a new product and plan for the relocation of your {{oldPlanName}} service at {{oldAddress}}.
You are upgrading your {{oldPlanName}} service at {{oldAddress}}.
iiNet Broadband
Not ready for NBN yet? No worries! iiNet's wide range of broadband plans can get your home connected to reliable, fast internet without busting your budget. Our range includes ADSL2+ and Naked DSL delivered over our very own high speed network: the iiNetwork. No matter how you're getting online, you can rest assured that we'll take care of you with our industry-leading customer service. When the time comes, we can also help you switch over to the NBN the easy way.
1. Check availability
2. Select a no lock-in contract plan
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Fetch Entertainment Offer
- Fetch Set Top Box
- Access the latest TV shows & Movie Blockbusters
- 30 pre-selected movies each month
- Stream from Netflix, Stan subscriptions, YouTube and Catch Up TV straight to your big screen
(Optional offer**)
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Fetch Entertainment Offer
- Fetch Set Top Box
- Access the latest TV shows & Movie Blockbusters
- 30 pre-selected movies each month
- Stream from Netflix, Stan subscriptions, YouTube and Catch Up TV straight to your big screen
(Optional offer**)
** Additional $59.99 setup fee applies for optional Fetch Entertainment Bundle. Subscriptions required for Netflix and Stan.
NBN™ Ready
NBN™ ready plans can be upgraded to the NBN™ without incurring a contract break fee, but will need an NBN™ compatible modem. If the NBN™ comes to your area, we'll invite you to upgrade your service to the NBN™.
3. Add a call pack?
{{callpack.displayName}}
4. Include Fetch?
$59.99 setup fee applies
Set top box
Easy watch apps
30 movies each month*
*30 pre-selected movies each month. Fetch requires min speed of 3Mbps. Subscriptions required for Netflix and Stan.
Choose your TV Channel Packs
Your choice of TV Channel Packs
per mth
Fetch Standard
subscription required
Add all channels instead
Ultimate channel pack - $20/mth
{{beinSports.displayName}}
Sports fans, your world just got bigger! Enjoy premium football coverage including the Serie A, LaLiga, Bundesliga, League 1 and more; plus the best of the WTA Tour, Davis Cup and Fed Tour as well as international test rugby LIVE across beIN SPORTS 1, 2 & 3.
Eurosport offers fans a diverse range of premium sports they love and is committed to being the European sports destination for Australian audiences. Eurosport follows Australian sporting heroes as they compete on the world stage, with a key focus on cycling, snooker, winter sports and athletics.
month
Pack can be added via set top
box after signup
Enjoy your favourite news, dramas, music, movies, food, lifestyle and spiritual shows in your language with no satellite dish required.
For an additional $340:
Record up to 585 hours of SD TV
Record up to 6 shows at once
Series Tag to record every episode
Set recordings remotely via the fetch mobile app
{{ signupAction != 'Relocation' ? '5' : '4' }}. Do you need a modem?
No thanks, I have my own modem
We always recommend our WiFi Modem, which is easy to setup and works with Fetch & Netphone.
If you have a modem that you've used to connect to ADSL2+ Broadband previously though, there's a good chance you'll still be able to use that device to get online.
It's best to consult the manual for your current modem, check online, or even call us, as there may be some limitations with your device, for example;
- May be locked to your previous provider
- May not be capable of ADSL2+ speeds
- Not compatible with other products like Netphone & Fetch
{{ signupAction != 'Relocation' ? '6' : '5' }}. Sign up now
All iiNet Residential Broadband plans come with
10 email addresses
1GB webspace
Complimentary email protection
against virus & spam threats
No excess quota usage charges
We simply shape all excess usage
24/7 customer service
Support when you need it most
Plan flexibility
Change between plans at any time
Phone FAQs
What's the deal with Netphone (VOIP)?
Netphone is included with all of our Naked DSL plans. Netphone uses VoIP (Voice over Internet Protocol) technology which lets you make and receive phone calls through your broadband connection. It works just like a normal phone, except you save money with lower call rates and included features. To use Netphone, just connect a handset to your VoIP-enabled modem (to make things easy, all of our modems are compatible with VoIP).
Get more information about Netphone.
What are the benefits of home phone line rental?
Available on above ADSL2+ plans. Don't pay for line rental with another provider - bring your existing phone number to iiNet and enjoy the benefits! Our Home Phone plan offers a simple, hassle-free service with great call rates, plus line rental is included with iiNet ADSL2+ Broadband at no extra cost.
Get more information about Home Phone.
Call Rates
| Netphone and Home Phone call rates | ||
| Naked DSL | ||
| 500GB & Liimitless | Liimitless with included calls | |
| Calls to other Netphone numbers | Included | Included |
| Local and standard National calls | 15c untimed | Included |
| Standard Australian Mobile calls | 29c/min (per 30 second block) 29c/min (per 30 second block) | Included |
| International calls |
Rates vary by country. From 5c/min View Netphone international rates |
|
| 1300 and 13 numbers | 30c per call untimed | |
| ADSL2+ | ||
| ADSL2+ 500GB & Liimitless | ADSL2+ Liimitless with included calls | |
| Calls to other Netphone numbers | Included | Included |
| Local and standard National calls | 20c per call untimed | Included |
| Standard Australian Mobile calls |
37c/min + 44c flagfall Max $2.48 for first 20 mins (per 30 second block) |
Included |
| International calls |
Max $1.98 for first 30 mins to selected 20 countries (landlines only) Rates vary by country + 44c flagfall View Home Phone international rates |
|
| 1300 and 13 numbers | 40c per call untimed | |
Included quota
Both uploads and downloads count towards your monthly quota.
Exceed your monthly data limit? No worries, we’ll simply shape your download & upload speeds to 256/256kbps. You can even add a Data Pack, or simply upgrade to a liimitless plan at any time for added peace of mind.
Data packs
So you've gone a bit crazy on the old downloads. Don't sweat it, we've all been there - just pick up an iiNet Data Pack to replenish your monthly broadband quota. It's a bit of extra quota added to your Peak, Off-Peak or Anytime allowance for full-speed access when you want it. Available through Toolbox . And we promise not to tell anyone. Honest.
$10
provides 10GB
extra usage
$15
provides 20GB
extra usage
$30
provides 50GB
extra usage
$50
provides 100GB
extra usage
$80
provides 200GB
extra usage
First time buying broadband?
To get your broadband up and running, you'll need in your home:
An active phone lineAn active phone landline so your broadband hardware can connect to the internet. Home Phone line rental is included with all of our ADSL2+ plans. If you do not have an active phone landline, then iiNet can arrange for one to be connected. Connection costs apply - please refer to our Home Phone terms, fees and guarantees. An active phone line is not required for the installation of a Naked DSL service. |
|
Broadband modemThis is the box that connects you to the internet, via your phone line. We recommend our $59.95 WiFi modem ($10 delivery fee) because it's easy to set up and works with Fetch and Netphone. |
|
A VoIP phone handset for NetphoneTo use your included Netphone VoIP service, all you'll need is a standard phone to plug into your VoIP-enabled broadband modem. If you don't have a VoIP enabled modem, you'll just need a VoIP adapter (ATA) to connect between your handset and modem. |
|
Line filterThis little gadget plugs into your wall to keep your phone and modem signals separate so the internet doesn't drop out when you make phone calls. We'll send you one of these with any modem you purchase from us with a DSL service. |
Fees
Setup Fees
| Setup fees | ||||
| Naked DSL | ADSL2+ | |||
|
Standard setup
This is our once-off setup fee to get you connected. |
$59.99 | $0 | ||
|
Additional Mailboxes
If you need more email addresses than what you get with your plan, you can purchase an additional mailbox. They are charged per year and are covered by our AntiSpam and AntiVirus protection. |
$25/year | |||
|
Changed or missed appointment
A fee will apply if you:
|
$109 | N/A | ||
Withdrawal Fees
Withdrawing an order that you have placed with us will attract a withdrawal fee of $60. This is to cover our costs in preparing to supply the service to you.
If you have selected to purchase a modem from us, the hardware fee paid will be credited back to your account once the modem is returned to us in it's original condition.
| Hardware | Amount |
|---|---|
| Modem on no lock-in contract | $59.95 |
If you have selected a Fetch plan, your Fetch setup fees will be credited back to your account once the Set Top box is returned to us in its original condition.
| Fetch Setup Fees | Amount |
|---|---|
| Fetch Mini | $59.99 |
| Fetch Mighty | $399.99 |
Contract Terms
All Naked DSL and ADSL2 plans are no lock-in contract.
Terms Summary
All iiNet services are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your service. If you have any questions, please feel free to contact us on 13 19 17.
- All iiNet ADSL2+ plans are offered on a no lock-in contract.
- There is a $0 standard setup fee for ADSL2+; and applies to all plans unless otherwise specified.
- You may choose to use your own modem, or to purchase a new WiFi modem for $59.95. A $10 delivery fee applies.
- You'll need an active phone service for your broadband connection. Home Phone line rental comes included in your monthly plan price.
- Both uploads and downloads count towards your monthly quota.
- If you have a monthly data quota and you exceed it, your download and upload speeds are shaped to 256/256 kbps for the remainder of your billing month
- Our ADSL2+ Broadband plans give you ADSL2+ speeds, which means you'll get broadband access as fast as your connection can handle subject to environmental factors like physical line quality, weather conditions, your broadband hardware and the distance from your home to your telephone exchange.
- You may switch between our broadband plans at any time.
- We do not offer priority assistance, nor support for medi-alert services and monitored alarm systems. Priority assistance is offered by Telstra for people who may be reliant on a telephone service because of a serious medical condition. If you have a medi-alert or priority assistance service or believe that you are eligible, please consider this before proceeding with your order.
- Home Phone and Call Packs are subject to our Acceptable Use Policy
- If you are connecting a new line please note that we are unable to confirm DSL eligibility until your new phone service is connected. In the event that your chosen broadband service is not available then we will contact you to discuss your options. Any costs such as phone line connection fees, line rental and usage charges will still apply for the duration of the newly connected phone service.
- All iiNet Naked DSL plans are offered on a no lock-in contract.
- There is a $59.99 standard setup fee for Naked DSL; and applies to all plans unless otherwise specified.
- You may choose to use your own modem, or to purchase a new WiFi modem for $59.95. A $10 delivery fee applies.
- Naked DSL gives you ADSL2+ speeds, which means you'll get broadband access as fast as your connection can handle subject to environmental factors like physical line quality, weather conditions, your broadband hardware and the distance from your home to your telephone exchange.
- Both uploads and downloads count towards your monthly quota.
- If you have a monthly data quota and you exceed it, your download and upload speeds are shaped to 256/256kbps for the remainder of your billing month.
- You may switch between Naked DSL plans at any time.
- We do not offer priority assistance, nor support for medi-alert services and monitored alarm systems. Priority assistance is offered by Telstra for people who may be reliant on a telephone service because of a serious medical condition. If you have a medi-alert or priority assistance service or believe that you are eligible, please consider this before proceeding with your order.
- Netphone is a VoIP service included with every Naked DSL plan. To use it, you will require a phone handset and VoIP-compatible modem. Included call value is subject to our acceptable use policy.
- Timed calls on Netphone are charged per second. Calls to Australian mobile numbers are charged per 30 second block.
- This service is provided on the basis that you waive your Customer Service Guarantee (CSG) in relation to the Netphone. You do not have to agree to the waiver, but if you do not agree, we have the right to decline to supply the service.
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iiNet's
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