NBN™ Plans
Fast broadband on NBN to suit every family’s needs. iiNet NBN plans deliver great value internet at an affordable price, like our NBN50 Bundle with Fetch Entertainment and Typical Evening Speeds of 43.5Mbps*. Why not switch today and join Australia’s Best NBN Provider?
1. Enter your address to find your perfect plan
Min Cost
10.3Mbps
Typical evening speed*
Min Cost
20.4Mbps
Typical evening speed*
Min Cost
43.5Mbps
Typical evening speed*
Fetch Entertainment
Optional offer**
Min Cost
80.6Mbps
Typical evening speed*
Fetch Entertainment
Optional offer**
Min Cost
10.3Mbps
Typical evening speed*
Min Cost
20.4Mbps
Typical evening speed*
Min Cost
43.5Mbps
Typical evening speed*
Fetch Entertainment
Optional offer**
Min Cost
80.6Mbps
Typical evening speed*
Fetch Entertainment
Optional offer**
Min Cost
10.3Mbps
Typical evening speed*
Min Cost
20.4Mbps
Typical evening speed*
Min Cost
43.5Mbps
Typical evening speed*
Fetch Entertainment
Optional offer**
Min Cost
80.6Mbps
Typical evening speed*
Fetch Entertainment
Optional offer**
Min Cost
10.3Mbps
Typical evening speed*
Min Cost
20.4Mbps
Typical evening speed*
Min Cost
43.5Mbps
Typical evening speed*
Fetch Entertainment
Optional offer**
Min Cost
80.6Mbps
Typical evening speed*
Fetch Entertainment
Optional offer**
Min Cost
10.3Mbps
Typical evening speed*
Min Cost
20.4Mbps
Typical evening speed*
Min Cost
43.5Mbps
Typical evening speed*
Fetch Entertainment
Optional offer**
Min Cost
80.6Mbps
Typical evening speed*
Fetch Entertainment
Optional offer**
Min Cost
10.6Mbps
Typical evening speed*
Min Cost
10.6Mbps
Typical evening speed*
Fetch Entertainment
Optional offer**
Min Cost
21.3Mbps
Typical evening speed*
Fetch Entertainment
Optional offer**
* Typical Evening Speed indicates download speed and is measured between 7pm-11pm. FTTN, FTTC & FTTB speeds to be confirmed when active. Actual speeds may vary due to various factors. Learn more about NBN™ speeds. NBN™ Key Facts Sheet. Additional once off $300 nbn™ New Development charge applies if your premises is identified by nbn™ as being within the site boundary of a new development. ** Additional $59.99 setup fee applies for optional Fetch Entertainment Bundle. Subscriptions required for Netflix and Stan. ^ 30 included movies are preselected each month.
Add a Call Pack (may be added following NBN activation)
standard landlines
Add Fetch
per
month
Set top box
Easy watch apps
30 movies each month*
Fetch Mini setup $59.99. *30 pre-selected movies each month. Fetch requires min speed of 3Mbps. Subscriptions required for Netflix and Stan.
Choose your TV Channel Packs
Your choice of TV Channel Packs
Add all channels
Sports Packages
beIN Sports Package
Sports fans, your world just got bigger! Enjoy premium football coverage including the Serie A, LaLiga, Bundesliga, League 1 and more; plus the best of the WTA Tour, Davis Cup and Fed Tour as well as international test rugby LIVE across beIN SPORTS 1, 2 & 3.
per
month
Eurosport offers fans a diverse range of premium sports they love and is committed to being the European sports destination for Australian audiences. Eurosport follows Australian sporting heroes as they compete on the world stage, with a key focus on cycling, snooker, winter sports and athletics.
month
Pack can be added via
set top box after signup
World TV Packages
Enjoy your favourite news, dramas, music, movies, food, lifestyle and spiritual shows in your language with no satellite dish required.
Taj Mahal Package
per
month
Pinoy Package
per
month
TVB Cantonese & Korean Package
per
month
Chinese Pack
per
month
Italian Package
per
month
Upgrade to Fetch Mighty
For an additional $:
Record up to 585 hours of SD TV
Record up to 6 shows at once
Series Tag to record every episode
Set recordings remotely via the fetch mobile app
upfront
Multiroom
Set top box #2
Each additional set top box needs about 3Mbps of bandwidth for the best viewing experience – check your broadband speed here to see if you have at least 6Mbps.
per
month
Set top box #3
Each additional set top box needs about 3Mbps of bandwidth for the best viewing experience – check your broadband speed here to see if you have at least 6Mbps.
per
month
NBN™ Connection Device
You’ll also need an NBNCo NBN™ Connection Device to get online. We’ll ship this device with your iiNet modem to your nominated delivery address ASAP. Once they arrive, just follow the included setup guide to plug them in and get online.
Learn more
Your address should already have an NBN™ Connection Device (typically connected to a wall socket in your home). If you have confirmed this device is not present, please select 'I don't have one' and we’ll ship a new one along with your WiFi modem.
Learn more
Included
at no extra cost
month
New Development charge applies if your premises is identified by nbn™ as being within the site boundary of a new development.
against virus & spam threats
We simply shape all excess use
Support when you need it most
Change between plans at any time
General Information
Here’s some key information about getting iiNet NBN™. For more details, please visit our iiHelp FAQ.
How to get NBN™
How do I get connected to the NBN™?
Our coverage map is automatically updated with the latest information available from NBN Co. If you've checked your address and the results advised say that your address is ready to get NBN™ broadband, congratulations!
All you'll need to do is pick out an NBN™ plan and sign up online, or give one of our friendly NBN™ experts a call on 13 19 17. If it turns out you need a technician to visit and install some NBN™ equipment, don't worry - we'll help organise this for you.
Can I keep my existing telephone number to use on the NBN™?
In most cases, we can bring your existing telephone number over to the NBN™ network. Just call our friendly Sales Team on 13 19 17 to discuss the matter further.
Alternatively, you can specify that you'd like to keep your telephone number when you sign up online. We'll keep you updated on the progress of your number transfer.
I have existing broadband/phone services. How can I upgrade to NBN™?
Typically your address can be upgraded to NBN™ broadband with little to no downtime. More often than not you can continue to use your existing services until your new NBN™ equipment has been installed and your service has been activated. In the meantime, you should check to make sure that your current modem will be compatible with your new NBN™ broadband service. Learn more.
Upgrading is simple, just sign up online or call our expert Sales Team on 13 19 17 to get started. If you're already with iiNet, you can select "Upgrade to NBN" in My Products > Broadband in Toolbox.
Remember: Moving to NBN™ broadband will not necessarily cancel your existing broadband and phone services. Once you've upgraded, please contact your existing provider to ensure your old services are cancelled, otherwise you may continue to be billed for them.
I'm renting, what do I have to do to get connected to NBN™?
Prior to any installation work taking place at the premises, you'll need to secure permission from your property manager or landlord. If they have any questions, just point them to this FAQ.
I already have NBN™. How do I switch my NBN™ provider to iiNet?
If you already have an active NBN™ service connected at your address and you've applied to switch to an iiNet NBN™ plan, please call us on 1300 455 806 between 8AM-8PM (AEST), Monday to Friday, to arrange a Service Transfer. Once lodged, Service Transfers typically take less than 2 business days to complete, and downtime is typically less than 24 hours.
If you do not own the active NBN™ service connected at your address (i.e. you've just moved in and the previous tenant has left their services connected) then please see Connecting Outstanding FAQ instead.
NBN™ Installation
How long does it take to get connected to NBN™?
Typically, NBN™ connections are completed within 2-20 business days - this varies depending on whether or not you've already had your NBN™ equipment installed as well as NBN™ technician availability.
Activations may occur sooner if NBN™ has previously been connected at your address.
What happens when NBN™ is installed?
If an NBN™ technician is required to visit your premises to install any required equipment or complete your NBN™ connection, we'll be in touch to book a suitable appointment with you. An installation is typically not required if NBN™ has been previously connected at your address.
The type of equipment you'll receive depends on the type of NBN™ being connected. Give our Connecting to the NBN™ article a read for more information.
NBN™ Fibre Download speeds
Typical evening speeds indicate typical download speeds between 7pm and 11pm and speeds may vary due to various factors explained below.
NBN12
For basic internet use such as web browsing and email.
Basic Typical evening speed 7PM-11PM: 10.3Mbps
NBN25
For light online entertainment needs, this plan provides some extra speed.
Standard Typical evening speed 7PM-11PM: 20.4Mbps
NBN50
Recommended for quality streaming or households with multiple devices/users.
Standard Plus Typical evening speed 7PM-11PM: 43.5Mbps
NBN100
Recommended for entertainment lovers or online gamers who need our best available NBN™ connection.
Premium Typical evening speed 7PM-11PM: 80.6Mbps
Configured on NBN100/20 wholesale tier which provides upload speeds of between 1 to 20Mbps.
Factors that may affect your NBN™ connection speed
| NBN™ Infrastructure
For example, the length and quality of copper cabling used in NBN™ FTTN/FTTC/FTTB has a significant impact on performance. |
|
| Coexistence period
NBN™ FTTN/FTTB /FTTC services are typically limited during the period they must share the same copper line as legacy non-NBN™ services. |
|
| Quality and capability of hardware
This can include modems, WiFi routers and Ethernet or phone cables. |
|
| WiFi signal interference
You can learn how to improve your home or office’s WiFi signal here. |
| Number of connected devices
When too many devices share the same bandwidth, data flow is limited |
|
| Network Congestion
For example, when speeds slow during peak traffic in the evenings. |
|
| Which content is being accessed
There may be insufficient server capacity or other issues affecting a specific website or online game. |
|
* NBN™ Speeds:FTTN, FTTC & FTTB speeds to be confirmed when active. Typical Evening Speed indicates download speed and is measured between 7pm and 11pm. NBN12, NBN25, NBN50 and NBN100 indicate the underlying speed tier that your NBN plan is on and represents the maximum possible speed that is available outside the busy period of 7pm-11pm. Learn more about NBN™ speeds.
NBN™ Hardware
Do I need equipment installed by NBN™?
If necessary, an NBN™ technician will complete a standard installation of the required NBN™ equipment at no cost to you. Please note that fees may be incurred for non-standard installations as determined by NBN Co. The technician will be able to advise these fees if this is the case.
Check out Connecting to the NBN™ for more details about the different types of equipment used with the different types of NBN™ services.
Will my current modem/router work with NBN™ broadband?
To use your NBN™ service your modem must be NBN-ready and allow you to change the VLAN setting. For NBN™ FTTN or FTTB your modem will also need to be VDSL2 compatible.
You can check compatibility with your modem manufacturer. Learn more about modem compatibility requirements.
Please note: You may be required to purchase an iiNet modem with your iiNet NBN™ plan. This requirement will be confirmed on-screen or over the phone when you sign up with us.
If you're getting a modem/router supplied by us, you can rest assured that it will be fully compatible with the type of NBN™ service you're receiving.
Will my medical alarm, security alarm, EFTPOS machine or fax machine work on the NBN™ network?
Many types of devices that are normally connected to phone lines (such as medical alarms, back to base alarms, EFTPOS machines, fax machines and more) can work over the NBN™ network, however please contact the service provider or device manufacturer to make sure - you may need to order a specific type of phone service on the NBN™ network in order for these services to continue working.
Please note:
- iiNet does not offer a Priority Assistance service. If you have Priority Assistance or believe you may be eligible, please consider this before lodging your application.
- We recommend you register any medical alarm services on the NBN Medical Alarm Register, which can be found on the NBN Co website.
NBN™ Contract & Fees FAQ
What is the New Development Fee?
Effective 1 April 2016, the $300 New Development Fee (NDF) is charged for all NBN™ broadband connections in the following circumstances:
The first connection at a premises in a newly developed area i.e. a suburb with no pre-existing telecommunications infrastructure.
- The first connection(s) at a premises in an establish area in the rare instance that a developer has increased the number of dwellings on the same plot of land e.g. demolished a single house and built a block of units.
- Once the NDF has been charged at an address, it will not be charged again for subsequent connections, provided the number of dwellings at that address has not increased.
At iiNet, we pass on the full $300 NDF charge as billed by our wholesaler, NBN Co, to new customers. These charges are clearly visible when applying for a service – they are also included in any Critical Information Summary for NBN™ broadband plans sold after 1 April 2016, and the Pricing Schedule of our Customer Relationship Agreement.
Can I change my NBN™ plan after I've signed up?
You sure can! Whether you have a no lock-in contract or a 6 month contract you may switch between our NBN™ plans at any time without incurring contract break fees.
If you wish to change your NBN™ plan, check out our Changing your broadband plan in Toolbox guide or simply call us on 13 19 17.
About the NBN™
The National Broadband Network (NBN™) refers to the fixed line, fixed wireless and satellite infrastructure being rolled out by NBN Co to replace the existing broadband infrastructure with a faster and more reliable broadband service.
These speed ranges are based on information provided by nbn™. Actual Speeds could be slower and may differ due to various factors. Find out more about NBN™ speeds
The different flavours of the NBN™
NBN™ FTTP
Fibre optic cable will lead all the way to your premises, terminating at your NBN™ Utility Box on an outside wall.
NBN™ FTTB
Fibre optic cable connects to the building’s Main Distribution Frame (MDF), typically in the basement. From there, the MDF will connect to the wall socket in your unit via the building’s internal copper cabling.
NBN™ FTTN
Fibre optic cable connects to a node (a cabinet in your street or a street nearby). Copper cabling connects from the node to a wall socket in your premises (for some premises the copper passes through a Main Distribution Frame).
NBN™ FTTC
Fibre optic cables connect to a small node close to your premises and existing copper cables deliver broadband to an NBN™ FTTC Connection Device in your premises.
NBN™ HFC
Coaxial cables deliver broadband to an NBN™ HFC Connection Device in your premises.
Coverage
The NBN™ rollout has commenced across Australia, here at iiNet, we've got you covered. To get started and find out which NBN™ plans are available to you now, simply check your address.
You can also check out the NBN™ rollout progress with our handy NBN™ Rollout Map.
NBN™ Terms
All iiNet services are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your service. If you have any questions, please feel free to contact us on 13 19 17.
General Terms
Connecting to the NBN™
- Please do not disconnect your existing services until your NBN™ service is working.
- Once the NBN™ roll out has been completed in your area, services over the legacy copper & HFC (Cable) network will no longer be available at your premises. Any copper & HFC (Cable) services that are still connected at your premises on the Disconnection Date are liable to be disconnected. iiNet Cable services in Geelong, Mildura and Ballarat are not subject to this disconnection.
- The installation of NBN™ FTTN, FTTC or FTTB will disconnect the current copper-line telecommunications service that is connected to your premises if you have elected to transition your existing copper-line
- For FTTN & FTTB this will occur outside of your premises during your installation.
- For FTTC this will occur when your NBN™ service is activated, which typically occurs when your NBN™ Connection Box is connected (and working) by either you or an NBN™ Installer.
- Existing ancillary services and devices that rely on your copper-line telecommunications service will no longer work unless you move them to the NBN™ (such as medical alarms, back-to-base alarms, personal response systems, fax machines and EFTPOS). Please check with your device/service manufacturer or provider to see if the device is NBN™ compatible.
- We recommend you register any medical alarm services on the NBN Medical Alarm Register, which can be found on the NBN Co website.
- We are responsible for your service up to the Network Boundary Point:
- For FTTN, FTTC or FTTB this may the first telephone wall socket in your premises or, in the case of multi-dwelling units, your side of the Main Distribution Frame.
- For FTTP or HFC this is a Network Termination Device supplied by NBN Co.
- Customer equipment (such as new or existing cabling and telecommunications outlets) beyond the network boundary point may not work when you connect to NBN™. You may require a registered cabler to connect these to your NBN™ service. You will be responsible for the cost of any such cabling work.
- Your NBN™ service does not include a battery backup. This means your household will be unable to access any internet and telephony services provided by NBN™ during a power outage. This includes making calls to emergency service numbers like 000. Please ensure you have alternate ways of making calls, such as mobile phone.
- If you transfer your existing NBN™ service, you understand that you are responsible to your current broadband provider for any charges incurred until this transfer is complete.
- The activation of your selected services does not necessarily cancel any existing phone or broadband services. It is your responsibility to contact your existing service providers to ensure that unwanted services are cancelled, otherwise you may continue to be billed for them.
Telephony Services
- NBN™ Phone is a phone service that is offered with your NBN™ plan. To use it, you will require a standard phone handset (approved for use in Australia) and VoIP-compatible modem. NBN™ Fibre (FTTP) may include Fibre Phone instead of Netphone, which does not require a VoIP-compatible modem to operate.
- Some of our NBN™ Phone services will not work on a third party modem. In these instances we will not provide you an NBN™ Phone service if you have not purchased an iiNet modem.
- Calls to 000 emergency services may not be possible in the event of a power outage.
- We do not offer priority assistance, nor support for medi-alert services and monitored alarm systems. Priority assistance is offered by Telstra for people who may be reliant on a telephone service because of a serious medical condition. If you have a medi-alert or priority assistance service or believe that you are eligible, please consider this before proceeding with your order.
- Calls to 19/1900 numbers are not available.
- Calls to certain 'high-risk' international destinations are not available by default.
- This service is provided on the basis that you waive your Customer Service Guarantee (CSG) in relation to the NBN™ Phone. You do not have to agree to the waiver, but if you do not agree, we have the right to decline to supply the service.
- For calls on NBN™ Phone:
- Timed international calls are charged per second.
- Calls to Australian mobile numbers are charged per 30 second block.
- Included calls are subject to our Acceptable Use Policy.
- NBN™ Phone must be paired with an active iiNet NBN™ service. If your NBN™ plan is cancelled, your NBN™ Phone service will also be cancelled.
- Transferring an existing phone number to NBN™ Phone will disconnect the existing phone service. After a successful transfer, please contact your existing provider to ensure that your phone service and any add-on services are cancelled.
Hardware
- Some NBN applications require you to purchase an iiNet modem (which is WiFi and VoIP enabled).
- There are multiple types of broadband and phone on the NBN™, with different hardware setups and requirements. Learn more. about modem compatibility requirements.
- NBN™ FTTC connections require an NBN™ Connection Device, which:
- May be shipped to you for self-installation (if your premises is eligible)
- Will reverse-power the NBN™ network to provide you with a working service
- Remains the property of NBN Co and should not be removed from the premises
All about your quota
- Both uploads and downloads count towards your monthly quota.
- If you exceed your monthly NBN™ quota you will not be charged excess fees. Instead your NBN™ plan will be shaped to the speeds shown below. Liimitless plans do not have a quota limit.
| NBN™ plan | Shaped speed |
| NBN12 500 | 256/256 kbps |
You may purchase a Data Pack to unshape your NBN™ service.
Contract Terms
If you have taken a 6 month contract, and end it early, you will be charged a $40 break fee to cover the costs reasonably incurred by iiNet when the contract commenced.
Fair contract guarantee
When you sign up to a contract, you commit to retain your NBN™ service for the set period.
However, our fair contract guarantee lets you change between plans at any time without the need to break your agreed contract.
Fees
Setup fees
| Setup Fees | |||
|---|---|---|---|
| New customers | Existing customers | ||
| No lock-in contract | 6 month contract | No lock-in contract | |
| Standard activation This is our once-off activation fee to get you connected.* |
$0 | $0 | $0 |
| NBN™ WiFi Modem A custom built modem that supports your NBN™ and NBN™ Phone service. Modem purchase may be required and (if required) is confirmed in your signup cart. |
$99.95 | $59.95 | $59.95 |
| NBN™ WiFi Modem Delivery This is our delivery fee to provide you with your NBN™ WiFi Modem (if purchased). |
$10 | ||
| Non-Standard setup Fees may be incurred for non-standard or additional NBN™ installations. |
As defined by NBN™ (or iiNet where applicable) | ||
| New Development Charge As of 1st April 2016, NBN Co introduced a connection charge of $300 for each new connection order within a New Development Location. If you are connecting within a development area you may be liable for this charge. More information on these charges can be found here. |
$300 | ||
* Any cabling that is required in your premises beyond the Network Boundary Point is your responsibility. This does not include the purchase of a modem. There may be additional installation fees for non-standard premises, however your agreement to these fees will be confirmed prior to iiNet setup.
NBN™ Data packs
So you've gone a bit crazy on the old downloads. Don't sweat it, we've all been there - just pick up an iiNet Data Pack to replenish your monthly broadband quota. It's a bit of extra quota added to your Peak, Off-Peak or Anytime allowance for full-speed access when you want it. Available through Toolbox. And we promise not to tell anyone. Honest.
$10
provides 10GB
extra usage
$15
provides 20GB
extra usage
$30
provides 50GB
extra usage
$50
provides 100GB
extra usage
$80
provides 200GB
extra usage
Withdrawal Fees
Withdrawing an order that you have placed with us will attract a withdrawal fee of $60. This is to cover our costs in preparing to supply the service to you.
If you have selected to purchase a modem from us, the hardware fee paid will be credited back to your account once the modem is returned to us in it's original condition.
| Hardware | Amount |
|---|---|
| Modem on 6 month contract | $59.95 |
| Modem on no lock-in contract (existing customers) | $59.95 |
| Modem on no lock-in contract (new customers) | $99.95 |
If you have selected a Fetch plan, your Fetch setup fees will be credited back to your account once the Set Top box is returned to us in its original condition.
| Fetch Setup Fees | Amount |
|---|---|
| Fetch Mini | $59.99 |
| Fetch Mighty | $399.99 |
Delivery fees are not refundable.
NBN™ Phone
NBN™ Phone works just like a normal phone, using your internet connection to make and receive calls.
NBN™ Phone services will not work on a third party modem. In these instances we will not provide you an NBN™ Phone service if you have not purchased an iiNet modem.
NBN Phone requirements
To get NBN™ Phone up and running in your home, you'll need:
A phone handset
NBN™ Phone works just like a normal phone. To start using it, all you need is a standard phone plugged into your VoIP-enabled broadband modem. Which means you also need...
An iiNet VoIP modem
You’ll need a VoIP modem supplied by us in order to use NBN™ Phone. Our modems feature easy plug-and-play setup.
Fibre Phone
Fibre Phone is provided as a substitute for Netphone to some of our NBN™ Fibre (FTTP) customers, subject to availability.
To use Fibre Phone, plug a standard phone handset into the UNI-V1 port on your NBN™ Connection Box.
Features
NBN™ Phone includes the following standard features:
- Calling Line ID Blocking
- Call Barring
- Call Forwarding
- Call Waiting
- 3-Way Call
Please note that by default, NBN™ Phone numbers are not listed in the White Pages directory. Provided that you do not opt in to having your number listed and Calling Line ID Blocking is switched ON, this would be equivalent to a “Silent Number” available for landlines.
NBN™ Phone Call Rates
| NBN™ Plan | NBN12 500 | NBN25 Liimitless | NBN50 Liimitless | NBN100 Liimitless | ||
|---|---|---|---|---|---|---|
| Call Pack Selection | + Local, National & Mobile Call Pack | + Local, National & Mobile Call Pack | ||||
Local Calls |
15c/call untimed |
15c/call untimed |
15c/call untimed |
Included | 15c/call untimed |
Included |
Standard National Calls |
15c/call untimed |
15c/call untimed |
15c/call untimed |
Included | 15c/call untimed |
Included |
Standard Calls to Australian Mobiles |
29c/min (per 30 second block) |
29c/min (per 30 second block) |
29c/min (per 30 second block) |
Included | 29c/min (per 30 second block) |
Included |
1300 and 13 Numbers |
30c/call untimed |
30c/call untimed |
30c/call untimed |
30c/call untimed |
30c/call untimed |
30c/call untimed |
International Calls |
From 5c per min |
From 5c per min |
From 5c per min |
From 5c per min |
From 5c per min |
From 5c per min |
All NBN™ Plans listed above have access to International Call Pack for $10 per month. This includes calls to landlines in our top 20 international destinations.
Some of our NBN™ Phone services will not work on a third party modem. In these instances we will not provide you an NBN™ Phone service if you have not purchased an iiNet modem.
