BTBN™ Wireless Plans

How do I get connected to the BTBN™?

Our coverage map is automatically updated with the latest information available from BTBN Co. If you've checked your address and the results advised say that your address is ready to get BTBN™ broadband, congratulations!

All you'll need to do is pick out an BTBN™ plan and sign up online, or give one of our friendly BTBN™ experts a call on 111 452 852. If it turns out you need a technician to visit and install some BTBN™ equipment, don't worry - we'll help organise this for you.

Can I keep my existing telephone number to use on the BTBN™?

In most cases, we can bring your existing telephone number over to the BTBN™ network. Just call our friendly Sales Team on 111 452 852 to discuss the matter further.

Alternatively, you can specify that you'd like to keep your telephone number when you sign up online. We'll keep you updated on the progress of your number transfer.

I have existing broadband/phone services. How can I upgrade to BTBN™?

Typically your address can be upgraded to BTBN™ broadband with little to no downtime. More often than not you can continue to use your existing services until your new BTBN™ equipment has been installed and your service has been activated. In the meantime, you should check to make sure that your current modem will be compatible with your new BTBN™ broadband service. Learn more.

Upgrading is simple, just sign up online or call our expert Sales Team on 111 452 852 to get started. If you're already with BRISKTEL, you can select "Upgrade to BTBN" in My Products > Broadband in Toolbox.

Remember: Moving to BTBN™ broadband will not necessarily cancel your existing broadband and phone services. Once you've upgraded, please contact your existing provider to ensure your old services are cancelled, otherwise you may continue to be billed for them.

I'm renting, what do I have to do to get connected to BTBN™?

Prior to any installation work taking place at the premises, you'll need to secure permission from your property manager or landlord. If they have any questions, just point them to this FAQ.

I already have BTBN™. How do I switch my BTBN™ provider to BRISKTEL?

If you already have an active BTBN™ service connected at your address and you've applied to switch to an BRISKTEL BTBN™ plan, please call us on 111 452 852 between 8AM-8PM (AEST), Monday to Friday, to arrange a Service Transfer. Once lodged, Service Transfers typically take less than 2 business days to complete, and downtime is typically less than 24 hours.

If you do not own the active BTBN™ service connected at your address (i.e. you've just moved in and the previous tenant has left their services connected) then please see Connecting Outstanding FAQ instead.

How long does it take to get connected to BTBN™?

Typically, BTBN™ connections are completed within 2-20 business days - this varies depending on whether or not you've already had your BTBN™ equipment installed as well as BTBN™ technician availability.

Activations may occur sooner if BTBN™ has previously been connected at your address.

What happens when BTBN™ is installed?

If an BTBN™ technician is required to visit your premises to install any required equipment or complete your BTBN™ connection, we'll be in touch to book a suitable appointment with you. An installation is typically not required if BTBN™ has been previously connected at your address.

The type of equipment you'll receive depends on the type of BTBN™ being connected. Give our Connecting to the BTBN™ article a read for more information.

Do I need equipment installed by BTBN™?

If necessary, an BTBN™ technician will complete a standard installation of the required BTBN™ equipment at no cost to you. Please note that fees may be incurred for non-standard installations as determined by BTBN Co. The technician will be able to advise these fees if this is the case.

Check out Connecting to the BTBN™ for more details about the different types of equipment used with the different types of BTBN™ services.

Will my current modem/router work with BTBN™ broadband?

To use your BTBN™ service your modem must be BTBN-ready and allow you to change the VLAN setting. For BTBN™ FTTN or FTTB your modem will also need to be VDSL2 compatible.

You can check compatibility with your modem manufacturer. Learn more about modem compatibility requirements.

Please note: You may be required to purchase an BRISKTEL modem with your BRISKTEL BTBN™ plan. This requirement will be confirmed on-screen or over the phone when you sign up with us.

If you're getting a modem/router supplied by us, you can rest assured that it will be fully compatible with the type of BTBN™ service you're receiving.

Will my medical alarm, security alarm, EFTPOS machine or fax machine work on the BTBN™ network?

Many types of devices that are normally connected to phone lines (such as medical alarms, back to base alarms, EFTPOS machines, fax machines and more) can work over the BTBN™ network, however please contact the service provider or device manufacturer to make sure - you may need to order a specific type of phone service on the BTBN™ network in order for these services to continue working.

With BTBN™ Wireless you do not have to switch your phone line to the BTBN™ network. If you choose to continue your phone line service, existing devices and services operating on this phone line will remain unaffected.

Please note: 

• BRISKTEL does not offer a Priority Assistance service. If you have Priority Assistance or believe you may be eligible, please consider this before lodging your application.
• We recommend you register any medical alarm services on the BTBN Medical Alarm Register, which can be found on the BTBN Co website.

What is the New Development Fee?

Effective 1 December 2020, the PKR0 New Development Fee (NDF) is charged for all BTBN™ broadband connections in the following circumstances:

The first connection at a premises in a newly developed area i.e. a suburb with no pre-existing telecommunications infrastructure.

• The first connection(s) at a premises in an establish area in the rare instance that a developer has increased the number of dwellings on the same plot of land e.g. demolished a single house and built a block of units.
• Once the NDF has been charged at an address, it will not be charged again for subsequent connections, provided the number of dwellings at that address has not increased.

At BRISKTEL, we pass on the full PKR0 NDF charge as billed by our wholesaler, BTBN Co, to new customers. These charges are clearly visible when applying for a service – they are also included in any Critical Information Summary for BTBN™ broadband plans sold after 1 December 2020, and the Pricing Schedule of our Customer Relationship Agreement.

Can I change my BTBN™ plan after I've signed up?

You sure can! Whether you have a no lock-in contract or a 6 month contract you may switch between our BTBN™ plans at any time without incurring contract break fees.

If you wish to change your BTBN™ plan, check out our Changing your broadband plan in Toolbox guide or simply call us on 111 452 852.

The National Broadband Network (BTBN™) refers to the fixed line, fixed wireless and satellite infrastructure being rolled out by BTBN Co to replace the existing broadband infrastructure with a faster and more reliable broadband service. 

BTBN™ Wireless

An antenna is installed on your roof that delivers broadband from a dedicated BTBN™ Wireless tower in your area.

Learn more about how BTBN™ is delivered.