BTBN™ Plans
Fast broadband on BTBN to suit every family’s needs. Brisktel BTBN plans deliver great value internet at an affordable price, like our BTBN50 Bundle and Typical Evening Speeds of 50.0Mbps*. Why not switch today and join Pakistan’s Best Broadband Provider?
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Change between plans at any time
General Information
Here’s some key information about getting Brisktel Broadband.
How to get BTBN™
How do I get connected to the BTBN™?
Our coverage map is automatically updated with the latest information available from BTBN Co. If you've checked your address and the results advised say that your address is ready to get BTBN™ broadband, congratulations!
All you'll need to do is pick out an BTBN™ plan and give one of our friendly BTBN™ experts a call on 111 452 852. If it turns out you need a technician to visit and install some BTBN™ equipment, don't worry - we'll help organise this for you.
Typically your address can be upgraded to Brisktel broadband with little to no downtime. More often than not you can continue to use your existing services until your new BTBN™ equipment has been installed and your service has been activated. In the meantime, you should check to make sure that your current modem will be compatible with your new BTBN™ broadband service.
Upgrading is simple, just sign up online or call our expert Sales Team on 111 452 852 to get started. If you're already with Brisktel, you can select "Upgrade to BTBN" in My Products > Broadband in Toolbox.
Remember: Moving to BTBN™ broadband will not necessarily cancel your existing broadband and phone services. Once you've upgraded, please contact your existing provider to ensure your old services are cancelled, otherwise you may continue to be billed for them.
Prior to any installation work taking place at the premises, you'll need to secure permission from your property manager or landlord. If they have any questions, just point them to this FAQ.
I already have Broadband™. How do I switch my Broadband™ provider to BRISKTEL?
If you already have an active Broadband™ service connected at your address and you've applied to switch to an BRISKTEL Broadband™ plan, please call us on 111 452 852 between 8AM-8PM (PST), Monday to Friday, to arrange a Service Transfer. Once lodged, Service Transfers typically take less than 2 business days to complete, and downtime is typically less than 24 hours.
BTBN™ Installation
How long does it take to get connected to BTBN™?
Typically, BTBN™ connections are completed within 2-7 business days - this varies depending on queue of installation request and as well as BTBN™ technician availability.
Activations may occur sooner if BTBN™ has previously been connected at your address.
What happens when BTBN™ is installed?
If an BTBN™ technician is required to visit your premises to install any required equipment or complete your BTBN™ connection, we'll be in touch to book a suitable appointment with you. An installation is typically not required if BTBN™ has been previously connected at your address.
The type of equipment you'll receive depends on the type of BTBN™ being connected.
BTBN™ Fibre Download speeds
Typical evening speeds indicate typical download speeds between 7pm and 11pm and speeds may vary due to various factors explained below.
BTBN12
For basic internet use such as web browsing and email.
Basic Typical evening speed 7PM-11PM: 12.0Mbps
BTBN25
For light online entertainment needs, this plan provides some extra speed.
Standard Typical evening speed 7PM-11PM: 25.0Mbps
BTBN50
Recommended for quality streaming or households with multiple devices/users.
Standard Plus Typical evening speed 7PM-11PM: 50.0Mbps
BTBN100
Recommended for entertainment lovers or online gamers who need our best available BTBN™ connection.
Premium Typical evening speed 7PM-11PM: 80.6Mbps
Configured on BTBN100/20 wholesale tier which provides upload speeds of between 1 to 20Mbps.
Factors that may affect your BTBN™ connection speed
| BTBN™ Infrastructure For example, the length and quality of copper cabling used in BTBN™ FTTN/FTTC/FTTB has a significant impact on performance. |
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| Coexistence period BTBN™ FTTN/FTTB /FTTC services are typically limited during the period they must share the same copper line as legacy non-BTBN™ services. |
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| Quality and capability of hardware This can include modems, WiFi routers and Ethernet or phone cables. |
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| WiFi signal interference You can learn how to improve your home or office’s WiFi signal. |
| Number of connected devices When too many devices share the same bandwidth, data flow is limited |
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| Network Congestion For example, when speeds slow during peak traffic in the evenings. |
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| Which content is being accessed There may be insufficient server capacity or other issues affecting a specific website or online game. |
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*BTBN™ Speeds:FTTN, FTTC & FTTB speeds to be confirmed when active. Typical Evening Speed indicates download speed and is measured between 7pm and 11pm. BTBN12, BTBN25, BTBN50 and BTBN100 indicate the underlying speed tier that your BTBN plan is on and represents the maximum possible speed that is available outside the busy period of 7pm-11pm.
BTBN™ Hardware
Do I need equipment installed by BTBN™?
If necessary, an BTBN™ technician will complete a standard installation of the required BTBN™ equipment at no cost to you. Please note that fees may be incurred for non-standard installations as determined by BTBN Co. The technician will be able to advise these fees if this is the case.
Check out Connecting to the BTBN™ for more details about the different types of equipment used with the different types of BTBN™ services.
Will my current modem/router work with BTBN™ Broadband?
To use your BTBN™ service your modem must be BTBN-ready and allow you to change the VLAN setting.
Please note: You may be required to purchase an BRISKTEL modem with your BTBN™ plan. This requirement will be confirmed on-screen or over the phone when you sign up with us.
If you're getting a modem/router supplied by us, you can rest assured that it will be fully compatible with the type of BTBN™ service you're receiving.
Will my medical alarm, security alarm, EFTPOS machine or fax machine work on the BTBN™ network?
Many types of devices that are normally connected to phone lines (such as medical alarms, back to base alarms, EFTPOS machines, fax machines and more) can work over the BTBN™ network, however please contact the service provider or device manufacturer to make sure - you may need to order a specific type of phone service on the BTBN™ network in order for these services to continue working.
Please note:
- BRISKTEL does not offer a Priority Assistance service. If you have Priority Assistance or believe you may be eligible, please consider this before lodging your application.
- We recommend you register any medical alarm services on the BTBN Medical Alarm Register, which can be found on the BTBN Co website.
BTBN™ Contract & Fees FAQ
What is the New Development Fee?
Can I change my BTBN™ plan after I've signed up?
You sure can! Whether you have a no lock-in contract or a 6 month contract you may switch between our BTBN™ plans at any time without incurring contract break fees.
If you wish to change your BTBN™ plan, simply call us on 111 452 852.
About the BTBN™
The BRISKTEL Broadband Network (BTBN™) refers to the fixed line, fixed wireless and satellite infrastructure being rolled out by BTBN Co to replace the existing broadband infrastructure with a faster and more reliable broadband service.
These speed ranges are based on information provided by BTBN™. Actual Speeds could be slower and may differ due to various factors.
The different flavours of the BTBN™
BTBN™ FTTB
Fibre optic cable will lead all the way to your premises, terminating at your BTBN™ Utility Box on an outside wall.
BTBN™ FTTB
Fibre optic cable connects to the building’s Main Distribution Frame (MDF), typically in the basement. From there, the MDF will connect to the wall socket in your unit via the building’s internal copper cabling.
BTBN™ FTTN
Fibre optic cable connects to a node (a cabinet in your street or a street nearby). Copper cabling connects from the node to a wall socket in your premises (for some premises the copper passes through a Main Distribution Frame).
BTBN™ FTTC
Fibre optic cables connect to a small node close to your premises and existing copper cables deliver broadband to an BTBN™ FTTC Connection Device in your premises.
BTBN™ HFC
Coaxial cables deliver broadband to an BTBN™ HFC Connection Device in your premises.
Coverage
The BTBN™ rollout has commenced across Pakistan, here at BRISKTEL, we've got you covered. To get started and find out which BTBN™ plans are available to you now, simply check your address.
You can also check out the BTBN™ rollout progress with our handy BTBN™ Rollout Map.
BTBN™ Terms
All BRISKTEL services are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your service. If you have any questions, please feel free to contact us on 111 452 852.
General Terms
Connecting to the BTBN™
- Please do not disconnect your existing services until your BTBN™ service is working.
- Once the BTBN™ roll out has been completed in your area, services over the legacy copper & HFC (Cable) network will no longer be available at your premises. Any copper & HFC (Cable) services that are still connected at your premises on the Disconnection Date are liable to be disconnected.
- The installation of BTBN™ FTTN, FTTC or FTTB will disconnect the current copper-line telecommunications service that is connected to your premises if you have elected to transition your existing copper-line
- For FTTN & FTTB this will occur outside of your premises during your installation.
- For FTTC this will occur when your BTBN™ service is activated, which typically occurs when your BTBN™ Connection Box is connected (and working) by either you or an BTBN™ Installer.
- Existing ancillary services and devices that rely on your copper-line telecommunications service will no longer work unless you move them to the BTBN™ (such as medical alarms, back-to-base alarms, personal response systems, fax machines and EFTPOS). Please check with your device/service manufacturer or provider to see if the device is BTBN™ compatible.
- We recommend you register any medical alarm services on the BTBN Medical Alarm Register, which can be found on the BTBN Co website.
- We are responsible for your service up to the Network Boundary Point:
- For FTTN, FTTC or FTTB this may the first telephone wall socket in your premises or, in the case of multi-dwelling units, your side of the Main Distribution Frame.
- For FTTP or HFC this is a Network Termination Device supplied by BTBN Co.
- Customer equipment (such as new or existing cabling and telecommunications outlets) beyond the network boundary point may not work when you connect to BTBN™. You may require a registered cabler to connect these to your BTBN™ service. You will be responsible for the cost of any such cabling work.
- Your BTBN™ service does not include a battery backup. This means your household will be unable to access any internet and telephony services provided by BTBN™ during a power outage. This includes making calls to emergency service numbers like 000. Please ensure you have alternate ways of making calls, such as mobile phone.
- If you transfer your existing BTBN™ service, you understand that you are responsible to your current broadband provider for any charges incurred until this transfer is complete.
- The activation of your selected services does not necessarily cancel any existing phone or broadband services. It is your responsibility to contact your existing service providers to ensure that unwanted services are cancelled, otherwise you may continue to be billed for them.
Telephony Services
- BTBN™ Phone is a phone service that is offered with your BTBN™ plan. To use it, you will require a standard phone handset (approved for use in Pakistan) and VoIP-compatible modem. BTBN™ Fibre (FTTP) may include Fibre Phone instead of Netphone, which does not require a VoIP-compatible modem to operate.
- Some of our BTBN™ Phone services will not work on a third party modem. In these instances we will not provide you an BTBN™ Phone service if you have not purchased an BRISKTEL modem.
- Calls to certain 'high-risk' international destinations are not available by default.
- This service is provided on the basis that you waive your Customer Service Guarantee (CSG) in relation to the BTBN™ Phone. You do not have to agree to the waiver, but if you do not agree, we have the right to decline to supply the service.
- For calls on BTBN™ Phone:
- Timed international calls are charged per second.
- Calls to Pakistan mobile numbers are charged per 30 second block.
- Included calls are subject to our Acceptable Use Policy.
- Phone must be paired with an active BTBN™ service. If your BTBN™ plan is cancelled, your BTBN™ Phone service will also be cancelled.
Hardware
- Some BTBN applications require you to purchase an BRISKTEL modem (which is WiFi and VoIP enabled).
- There are multiple types of broadband and phone on the BTBN™, with different hardware setups and requirements. Learn more. about modem compatibility requirements.
- BTBN™ FTTC connections require an BTBN™ Connection Device, which:
- May be shipped to you for self-installation (if your premises is eligible)
- Will reverse-power the BTBN™ network to provide you with a working service
- Remains the property of BTBN Co and should not be removed from the premises
All about your quota
- Both uploads and downloads count towards your monthly quota.
- If you exceed your monthly BTBN™ quota you will not be charged excess fees. Instead your BTBN™ plan will be shaped to the speeds shown below. Liimitless plans do not have a quota limit.
| BTBN™ plan | Shaped speed |
| BTBN12 500 | 256/256 kbps |
You may purchase a Data Pack to unshape your BTBN™ service.
Contract Terms
If you have taken a 6 month contract, and end it early, you will be served one month notice period incurred by BRISKTEL when the contract commenced.
Fair contract guarantee
When you sign up to a contract, you commit to retain your BTBN™ service for the set period.
However, our fair contract guarantee lets you change between plans at any time without the need to break your agreed contract.
Fees
Setup fees
| Setup Fees | |||
|---|---|---|---|
| New customers | Existing customers | ||
| No lock-in contract | 6 month contract | No lock-in contract | |
| Standard activation This is our once-off activation fee to get you connected.* |
PKR0 | PKR0 | PKR0 |
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BTBN™ WiFi Modem A custom built modem that supports your BTBN™ and BTBN™ Phone service. Modem purchase may be required and (if required) is confirmed in your signup cart. |
PKR5000 | PKR5000 | PKR5000 |
| BTBN™ WiFi Modem Delivery This is no delivery fee to provide you with your BTBN™ WiFi Modem (if purchased). |
PKR0 | ||
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Non-Standard setup Fees may be incurred for non-standard or additional BTBN™ installations. |
As defined by BTBN™ (or Brisktel where applicable) | ||
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New Development Charge As of 1st April 2019, BTBN Co introduced a connection charge of PKR15000 for each new connection order within a New Development Location. If you are connecting within a development area you may be liable for this charge. |
PKR0 | ||
* Any cabling that is required in your premises beyond the Network Boundary Point is your responsibility. This does not include the purchase of a modem. There may be additional installation fees for non-standard premises, however your agreement to these fees will be confirmed prior to BRISKTEL setup.
BTBN™ Data packs
So you've gone a bit crazy on the old downloads. Don't sweat it, we've all been there - just pick up an BRISKTEL Data Pack to replenish your monthly broadband quota. It's a bit of extra quota added to your Peak, Off-Peak or Anytime allowance for full-speed access when you want it.
PKR1000
provides 10GB
extra usage
PKR1500
provides 20GB
extra usage
PKR3000
provides 50GB
extra usage
PKR5000
provides 100GB
extra usage
PKR8000
provides 200GB
extra usage
BTBN™ Phone
BTBN™ Phone works just like a normal phone, using your internet connection to make and receive calls.
BTBN™ Phone services will not work on a third party modem. In these instances we will not provide you an BTBN™ Phone service if you have not purchased an BRISKTEL modem.
BTBN Phone requirements
To get BTBN™ Phone up and running in your home, you'll need:
A phone handset
BTBN™ Phone works just like a normal phone. To start using it, all you need is a standard phone plugged into your VoIP-enabled broadband modem. Which means you also need...
An BRISKTEL VoIP modem
You’ll need a VoIP modem supplied by us in order to use BTBN™ Phone. Our modems feature easy plug-and-play setup.
Fibre Phone
Fibre Phone is provided as a substitute for Netphone to some of our BTBN™ Fibre (FTTP) customers, subject to availability.
To use Fibre Phone, plug a standard phone handset into the UNI-V1 port on your BTBN™ Connection Box.
Features
BTBN™ Phone includes the following standard features:
- Calling Line ID Blocking
- Call Barring
- Call Forwarding
- Call Waiting
- 3-Way Call
Please note that by default, BTBN™ Phone numbers are not listed in the White Pages directory. Provided that you do not opt in to having your number listed and Calling Line ID Blocking is switched ON, this would be equivalent to a “Silent Number” available for landlines.
BTBN™ Phone Call Rates
| BTBN™ Plan | BTBN12 500 | BTBN25 Liimitless | BTBN50 Liimitless | BTBN100 Liimitless | ||
|---|---|---|---|---|---|---|
| Call Pack Selection | + Local, National & Mobile Call Pack | + Local, National & Mobile Call Pack | ||||
Local Calls |
N/A untimed |
N/A untimed |
N/A untimed |
Included | N/A untimed |
Included |
Standard National Calls |
N/A untimed |
N/A untimed |
N/A untimed |
Included | N/A untimed |
Included |
Standard Calls to Pakistan Mobiles |
N/A (per 30 second block) |
N/A (per 30 second block) |
N/A (per 30 second block) |
Included | N/A (per 30 second block) |
Included |
1300 and 13 Numbers |
N/A untimed |
N/A untimed |
N/A untimed |
N/A untimed |
N/A untimed |
N/A untimed |
International Calls |
N/A per min |
N/A per min |
N/A per min |
N/A per min |
N/A per min |
N/A per min |
All BTBN™ Plans listed above have access to International Call Pack for PKR per month. This includes calls to landlines in our top 20 international destinations.
Some of our BTBN™ Phone services will not work on a third party modem. In these instances we will not provide you an BTBN™ Phone service if you have not purchased an BRISKTEL modem.