Ultra Broadband - VDSL2 Plans

Netphone uses VoIP technology which lets you make and receive phone calls through your broadband connection. It works just like a normal phone, except you save money with lower call rates and included features. To use Netphone, just connect a handset to your VoIP-enabled modem (to make things easy, all of our modems are compatible with VoIP).

Download the Netphone Critical Information Summary

To get your broadband up and running, you'll need in your home:

All iiNet services are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your service. If you have any questions, please feel free to contact us on 13 19 17.

• All iiNet ULTRA Broadband VDSL2 plans are offered on a no lock-in contract.
• There is a $59.99 standard setup fee for ULTRA Broadband VDSL2; and applies to all standard VDSL2 service installations unless otherwise specified. Non-standard installations will incur additional charges.
• You may choose to use your own modem, or to purchase a new WiFi modem for $59.95. A $10 delivery fee applies.
• When you sign up for a no lock-in contract:
  • You get 50% off your monthly plan price for the first 12 months from service activation. Offer only available to new customers and may be withdrawn at any time.
• All iiNet VDSL2 plans come with unlimited data, and no excess usage charges or shaping speeds.
• You may switch between VDSL2 plans at any time.
• Please be aware that any existing services operating on your phone line may not work, such as back-to-base alarms, personal response systems, fax machines or EFTPOS. Please check with your device manufacturer or provider to see if the device is VDSL2 compatible
• We do not offer priority assistance, nor support for medi-alert services and monitored alarm systems. Priority assistance is offered by Telstra for people who may be reliant on a telephone service because of a serious medical condition. If you have a medi-alert or priority assistance service or believe that you are eligible, please consider this before proceeding with your order.
• Included calls on Netphone and Call Packs are subject to our Acceptable Use Policy.
• Netphone is a VoIP service included with every VDSL2 plan. To use it, you will require a phone handset and VoIP compatible modem (like our own VDSL2 modem). Call inclusions vary by VDSL2 plan.
• Timed calls on Netphone are charged per second. Calls to Australian mobile numbers are charged per 30 second block.
• If you want to keep using any other phone sockets in your home, you will need to get a registered cabler to come and connect these up to your VDSL2 service. You will be responsible for the cost of any such cabling work.
• This service is provided on the basis that you waive your Customer Service Guarantee (CSG) in relation to the Netphone. You do not have to agree to the waiver, but if you do not agree, we have the right to decline to supply the service.